Out of Order

After visiting my doc yesterday, I headed off to Walgreens to pick up my antibiotic and decongestants (a massive upper respiratory infection set in sometime Sunday); the amoxicillin wasn’t a problem, but they said they were out of the pseudoephedrine/guaifenesin stuff that works so well.  Yesterday, they told me it would be in today.

Today, they said it’s on back-order, and suggested I call my doctor for a substitution.

I suggested that I’d sooner call my doctor and have him call in the scrip to Kroger instead — wouldn’t that make more sense?  Actually, it would have been a good thing to just get a written prescription, except that calling it in is probably one of the things they now do to keep it out of the hands of meth-makers.

Apologies in Advance

To all of you who may have spent time with me this weekend, I’m sorry.  I hope you have a strong immune system.

It’s probably strep, though I won’t know until I go to the doctor sometime today (taking Alpha with me, since we shared a smoothie on Friday and she now has the aches and fever as well).  I know that I was exposed on the trip to Chattanooga last week.
On Friday, I just felt a little more tired than usual.  Not sick, just weary… along with occasional chills.  The latter should be a sign for most people, but I’m so cold-natured to begin with, it’s hard to know when I’m chilling because of a fever, or just shivering because that’s the way I am.

By the time I went to bed on Saturday night though, I felt like I’d been beaten with a Louisville Slugger.  I was still chilling, but by then had hubby next to me to confirm that yes, I was burning up.  So I’ve been here in the bed ever since.

Blue Screen of Death

It could be much worse, I’m sure, but this problem is getting on my nerves.

BSOD This is only one of many over the last couple of weeks, and I’ve logged most of them.

Contacting Dell Tech Support via e-mail isn’t the fastest way to resolve a problem, but it’s the way that wastes the least amount of my time, allowing me to send the relevant information in writing. And, since it’s not to the point where it’s more than an inconvenience, not wasting my time takes priority over venting frustration to a real person.

Actually, it got escalated to a fairly high level support technician — and one who writes as though English is actually his native language — by the second exchange. That’s pretty darn fine.

The latest has narrowed it down to one of four potential causes:

1) a corrupt operating system;
2) a virus or malware;
3) bad memory;
4) bad hard drive.

Based on this Microsoft Support Bulletin, option 1 looks like a good guess. So, downloading the hotfix should help, except that it doesn’t appear to be available for download; the link points to a phone number for Microsoft to have them send it to me. Calling Microsoft only took me to a message directing me to call my hardware manufacturer.

In programming, this is known as a circular reference, and tends to be fatal. If only it were so in customer service. So, I’ve replied to the Dell tech’s e-mail, asking him to get the hotfix for me.

Having earlier seen a ZDNet warning that a TrendMicro flaw could cause the Blue Screen of Death, I’ve manually updated my virus patterns, run a full system scan, then gone to Symantec to run a second, online scan as a backstop. Both came up completely clean, but I realize that there are new bugs, or variations of old bugs, that aren’t yet in the antivirus patterns. It could be a bug… I have to keep checking all possibilities.

I don’t have any of the usual indications that there’s a memory or HDD problem, so although the Dell rep offered to send out new memory and a new HDD, I’d rather rule out the other two first.

For the hardcore geekiest of you out there, a sampling of the error codes is as follows:

STOP 0x0000007A (0xC0546B08, 0xC0000185,0xA8D61C74,0x07DC0860)
cdfs.sys – Address A8D61C74 base at A8D5E00, DateStamp 41107eb1

—–

STOP 0x0000007A (0xE1D408F8, 0xC0000185, 0xBF916582, 0x36234860)
win32k.sys – Address BF916582 base at BF800000, DateStamp 43446a58

—–

STOP: 0x0000007A (0xC07BAE90, 0xC0000185, 0xF75D2000, 0x26662860)
mountmgr.sys – Address F75D2000 base at F75CD000 Datestamp 41107b05

—–

STOP: 0x00000077 (0xC0000185, 0xC0000185, 0x00000000, 0x00ABE000)

—–

STOP: 0x000000F4 (0x00000003, 0x8628E8E8, Ox8628EA5C, 0x805D117A)

—–

STOP: 0x000000F4 (0x00000003, 0x86049340, Ox860494B4, 0x805D117A)

—–

STOP: 0x000000F4 (0x00000003, 0x861A3368, Ox861A34DC, 0x805D117A)

—–

KERNEL_DATA_INPAGE_ERROR
STOP: 0X0000007A (OxC07B9C48, 0xC0000185, 0xF7389DAD, 0x2BD50860)
ntfs.sys – Address F7389DAD base at F7334000 Datestamp 41107eea

# 0xC0000185 (which appears several times) signals a STATUS_IO_DEVICE_ERROR, caused by improper termination or defective cabling on SCSI devices, or two devices attempting to use the same IRQ. Well, this lappy doesn’t have any SCSI devices… so that’s a bit baffling.

Hope that hotfix arrives soon.

Grrrr… Traffic Lesson

Either folks on the road between 4-6 p.m. are substantially less intelligent than most, or common sense and courtesy just goes on strike at that time.

TrafficLesson Where Illinois Avenue meets the Turnpike, there are TWO left-turn lanes. Those needing to turn left can only do so during a green arrow on the traffic light.

The red cars are in the rightmost left-turn lane, and will turn into the right lane on the Turnpike. The blue cars are in the leftmost left-turn lane, and will turn into the left lane of the Turnpike.

The green arrow in the picture shows where the lanes split off, and behind that point, it’s unlikely that any of the cars will get to turn during the relatively brief green arrow turn signal.

DO YOU SEE WHAT’S WRONG IN THIS PICTURE?

The little yellow car would like to turn left, wouldn’t mind a bit to be in the left lane, but can’t get into the leftmost left-turn lane because all the red cars are blocking the entrance to the nearly empty side of the left turn lanes.

Why? If there’s plenty of room in one of the lanes and almost none in the other, why not move over and make efficient use of the available left turn lanes?

The lady in the little yellow car is getting pretty angry as she watches the light cycle through, missing the whole thing, as the left lane sits empty. Not a good way to end the day.

The Rotten Apple

Beta got an iPod (Gen. 5 video) for Christmas, but within a month, she dropped it. Even though it was in one of those clear plastic cases that’s supposed to protect it, force has to go somewhere — the old “for every action there is an equal and opposite reaction” thing.

iPodThe path of least resistance, of course, is the thumb wheel.

After searching in vain for any hardware technical manuals on Apple’s website (why not? Dell has them!), I called Apple tech support. I fully explained what happened — that she dropped it and the thumb wheel came partially out — and they kindly offered to overnight a box so I could send it in. It’s under warranty, they explained.

Well, yes, since she’s only had it a few weeks, it should be. I didn’t expect the warranty to cover accidental damage, but why not? DELL DOES!

One week later, I get the iPod back from Apple, with a terse form letter stating that the damage was due to “external force.”

Well DUH! I just hate sorry customer service. I really hate it when someone unnecessarily wastes my time and effort. And I absolutely, positively have no patience with stupid people who don’t listen when I carefully explain a problem, expecting either a solution, or an honest admission of their inability to resolve it.

Fortunately, there is someone out there who claims to be able to help: iPodMods. The estimate they gave me over the phone is about $30 (plus $20 or so for shipping). Still, that’s a whale of a lot better that being faced with buying a new iPod, or living with Beta with no tunes.

Just remember: Dell offers an idiot-proof warranty. I’ve tested it. They also post their technical manuals, so that when the warranty’s up, you can take the stupid thing apart and fix it yourself. I’ve tested that too.

Stupid rotten Apple.

Whinefest in Knox

The headline reads “Cigarette-tax plan draws fire,” but there’s nothing in the article criticizing the Governor’s proposed 40-cent increase in cigarette taxes.

Maybe it should have said “Ragsdale wants more.”

Knox County would get about $3.3 million of the new money if the tax increase and Bredesen’s spending plans are enacted, according to data provided by the governor’s office Tuesday. That is less than schools in any other major urban area of the state.

The biggest bump in education funding would come from the State’s fully funding the needs of at-risk (economically disadvantaged, poor, whatever label appeals) students.  Just two weeks ago, I met with the Knox County Finance Director, John Werner, to see if we could find any common ground on changes in education funding.  Funding for at-risk and ELL (students who are learning English as a second language), as well as State funding for growth in the student population, were three of the four items of agreement, and all three were included in the Governor’s proposal.

The fourth was to return to having the State pay 75% of their version of teacher salaries, reduced to 65% about five years ago.  That’s going to cost more, and would likely have to be phased in.

I’ll accept Bredesen’s proposal for increasing funding in these three areas with gratitude, even though Oak Ridge won’t benefit nearly as much as Knox County.  The important point is, no one is harmed by this proposal — every school system will receive these funding improvements commensurate with the burdens borne in each of the three areas.

It’s not enough to bring Tennessee from the depths of our standing nationally, but it’s moving in the right direction.  Simply tinkering with the distribution formula isn’t going to improve education statewide — only rearrange the problems.

In Tennessee, education funding is a responsibility shared by State and local governments.  The amount contributed by the State depends on the ability of the local government to generate revenue for schools, according to the fiscal capacity formula (taking into account the sales and property tax base, average income, etc.).  Local governments are required to contribute a specified amount, but nearly all contribute more than the required minimum.

Local governments set priorities, then raise the necessary revenue (through taxes) to fund them.  Oak Ridge has historically established education as one of it’s highest priorities; Knox County unquestionably has the tax base to do so, but to date, has not.

To insist on stepping upon someone else to raise your own standing is a bully tactic.  Let’s not go there, Mayor Ragsdale.

All Well at Home?

PunkHP noted in a comment to the Sightseeing in DC post that he had a monument in his yard worth “explorering.” Explorer1
It seems that my newest licensed driver (Beta) had a little difficulty backing out of her godfather’s driveway as she headed for school yesterday. It was dark outside when this innovative parking job occurred, and there were one or more younger siblings in the car.

And, in a classic display of teenage angst, Beta managed to be quite unapologetic and worse, began demanding that someone fix the problem.

I selected their godparents wisely: the “fix” was that she was taken to school, and the monument remained in the yard for the day. It was clearly the greater punishment for her godmother, who then had to take her to school, pick her up, take her to work, etc., but it gave her a bit of time to (I hope) reflect on how one should behave when one is in dire need of assistance.

Explorer2 PunkHP, LilPunk, and Delta obviously had a little fun with the monument before PHP and his older son managed to rescue the vehicle (I’m glad I wasn’t there to see it) later in the day.

Hopefully, Beta has acquired a little humility through this incident and will be a little more careful, and a little more respectful, in the future.

I owe PunkHP and Miss Dixie big time for taking on three of the girls for me (and taking care of the house and the menagerie therein) for the week. I’m not sure how to repay them, but I’ll have to think of something.

Letting Go

This afternoon, I attended Alpha’s first performance with the UT Symphony Orchestra… and probably her last. A brief clip is here (I apologize for the poor audio quality — it was a last minute thought to hit “record” on my little MP3 player).

For the first time, she was actually seated at the front of the stage where I could see her. In the ORHS orchestra, the violas are buried behind the cellos and the conductor. She was beautiful. The music was astounding.
It was a big deal to try out and be selected for the orchestra, but it offers only one hour of credit in exchange for six hours of rehearsals each week — 4-6 p.m. every Monday, Wednesday, and Friday. And the one puny hour doesn’t count toward any graduation requirements in the College of Engineering, not even “general education.” After six weeks, she’s realized that it’s not the best use of her time — no matter how much she loves it.

So, she made the difficult decision to drop the orchestra in order to gain six hours of pre-midnight study time each week. I know it was no easier for her than it is for me, but tears came to my eyes tonight realizing that I don’t know when I might next see her perform on stage. If ever.

I’d like to think that she’ll get in the swing of things and rejoin next year — she’s continuing with private instruction — but as a realist, I know that the engineering coursework doesn’t get any easier. My husband and father (electrical and mechanical, respectively) reminded me that it gets significantly tougher, at least through junior year.

I tell myself that she’s making a prudent choice, and that she isn’t dropping the instrument. But the symphony is so filled with passion, and it will be hard to envision it in the same way without her on the stage. It’s like a little piece of my heart is torn away… and so it is when the first child leaves the nest and begins making decisions for her own path, not her mother’s.

Flying monkeys!

Forever ago on the Oak Ridger forums, it seems that someone had tried to speculate on the nature of my personality based upon what I like to drink, and totally missed the mark.  Maybe it was Joel, maybe Jacket… I don’t remember, and the post is too old and no longer there.

My description was “part flying monkeys and part Glenda the Good Witch of the North, depending on the day.”  Daco noted that flying monkeys are scary (yes, they are!), and I consoled him with the fact that Hubby does a good job of keeping the flying monkeys at bay.  Translation: he has a calming effect on me.
Today is definitely a flying monkeys day, and he’s not home yet.  First, the lawnmower battery was dead.  So was the charger, with which I usually jump-start the mower.
The spate of bad news was enough to wreck the morning, and a headache took out the afternoon.  When it was time to run the daily taxi service, I picked up Delta from chess club, then went in search of Gamma (returning from a golf tournament).  I had my cell phone on so Gamma could tell me where she was (there are at least three parking lots at the high school), but the stupid thing died.

The charger was in Hubby’s truck.

Then, I started hearing a funny noise, like maybe there was a plastic bag stuck on my front wheel.  After circling the high school several times looking for Gamma, I stopped on the side of the road to look: flat tire.

Looking around, I realized that the Grove Market was only about a block away, so I turned around and headed that way (with my car now making a very ugly noice, particularly around the corners).  Now, the Grove market is not a place I would normally stop… but it was the only thing close.  With no paper money (I have teenagers, remember), I scavenged enough dimes to trade in for three quarters for the air pump.

Nothing happened.  I mean, air went in, but the pressure never increased.  The three industrial staples sticking out of the tire provided a good clue to the problem, so I went in and bought a can of fix-a-flat on a visa card.

Still nothing happened, except that I could smell the fix-a-flat stuff as it ran out the large hole in the back side of my tire.

Cell phone dead.  AAA expired, I think.  Time running out, with Gamma somewhere unknown.  Thus, I fished the dinky little temporary spare tire and jack out of the trunk (no easy feat, as there’s still a ton of miscellaneous stuff in there) and set to work.  Now, I know how to change a tire, but this was the first time I’d done so on this car.  The first challenge was finding the key to the anti-theft lug nut, then figuring out how to actually get the tire off.  One of the many spectators tried to help, but he was fixated on taking the mustang logo off of the center of the rim, and I was pretty sure it wasn’t meant to come off.

So, I told him I’d call my husband and not take up any more of his time.  I fished out more dimes (did you know that pay phones are 50 cents now?), but the pay phone wasn’t working.  I went inside and explained my difficulty, asking to use the phone for a local call.

No explanation, just “no.”

So I walked across to Harry’s Aquarium (where they know me), and tried to call Hubby.  No luck.  In desperation, I called another friend, who volunteered her husband to help.

Of course, by the time The Big Kahuna arrived, I’d already figured out that the trick to getting the tire off was just lifting it up and forward from the inside, put on the spare, and began re-tightening the lug nuts in a cross-pattern, just as I learned as a teenager.

I finally found Gamma, then went to Sears to have new front tires put on.  It’s $387, for tires that aren’t even as good as the ones now on it.  So, I picked up Beta, stopped by the Rush to consult Hubby about the tire situation, and on his advice just came on home to call and find someone who carries the tires like I now have — they do make a significant difference in the handling and performance, and he said to hold out for the good ones.

They probably won’t cost much more.  But, it’s a large unexpected expense nonetheless.

So, AT and GAC, I’m really sorry that I missed the festival, but after the tire-changing episode, I was so dirty I would have scared the children.  And I broke a nail.  And the whole flock of flying monkeys are hovering around… my own kids know better than to even ask what’s for supper.

Corporate Medicine

I’ve had the same family doctor for about 18 years, and he’s a great guy. Fortunately, I don’t have cause to visit him often. Over the years though, two things have changed: my insurance (which costs more, covers less, and is increasingly a pain in the ***), and his office, which is now corporate-owned and run.

My doctor recognizes me on sight, and knows the bill will be paid. He knows I only show up if there’s really something wrong — bad enough to waste a couple hours of my time for 20 minutes of his. However, there is a fairly large staff of front-desk nazis whose sole job seems to be to keep sick people from seeing the doctor at all, starting with the phone system.

When you call, you’re immediately dumped into one of those bizarre “press 1 if you’re a health-care provider…” automated systems. So, I pressed the right number for an appointment clerk, whereupon I was subjected to no less than 15 minutes’ worth of really bad music (sick people don’t want to listen to disco), interspersed with three episodes of “hold please – CLICK” from a real person.

The usual routine if you’re even able to get an appointment is to show up on time, only to be greeted rudely by the front-desk nazis with “have you ever been seen here before?” “Do you have insurance?” and about 50 pages of paperwork… not one item of which has changed since the last time I filled it all out. Then, once all the papers are processed and the insurance cards copied, there’s a 2-hour wait in a full of people who are 1) gossiping, 2) complaining about their list of ailments to others waiting, or 3) taking cell phone calls nonstop. Oh, and the front-desk nazis want the $10 co-payment before you see the doctor.

I guess they know if you pay before you’re seen, you won’t walk out because of the long wait in a roomfull of crazy people.

This week was the last straw. Whatever crud got ahold of me on Monday, it was clear by Thursday evening that it had migrated to bronchitis, and I needed to get rid of it. After waiting on hold to make an appointment until my cordless phone died (quite a long time), I gave up and went to a relatively new walk-in clinic: Park Med Ambulatory Care.

The deductible was $25 instead of $10 due to my preferred-providor insurance, but who cares. Someone saw me, confirmed that I do have bronchitis, and sent me off with an appropriate antibiotic, cough medicine, and an inhaler. I’m still horizontal more often than vertical, but hopefully this crud will be gone in a day or two.

Now, to find a more permanent solution for a regular physician… one whom I won’t see often, but when I need to get in, I can. I won’t waste their time, but I expect them to have the same respect for mine. I don’t mind paying promptly for my visit, but I do object to being treated like a deadbeat by a front-desk nazi… so I won’t go anywhere that has one. Yes, I have insurance. No, I haven’t moved in 19 years; my phone number is the same, along with all the other mindless questions I’m asked every single visit.

Any suggestions? Surely to goodness there’s one good general practitioner in this city who works the old fashioned way.

I wish my kids’ pediatrician took adults; he’s really the kind of doc I’m looking for.