An accident occurs in the parking lot of a small, local business — private property — and the drivers exchange information. The driver at fault admits fault, and readily provides his name, phone number, address, driver’s license number, insurance company (GEICO) and policy number.
A week or so passes before Beta (owner of the injured vehicle) calls GEICO to report the claim. They take the report, then say they need to talk with their insured. Okay… but, weeks pass, and the at-fault driver doesn’t return calls to his insurance company. He doesn’t respond to certified mail.
Or, GEICO says he didn’t respond. Unfortunately, it’s been our experience over the last few weeks that it’s impossible to get a real person on the phone; you get the privilege of leaving a voice mail, and the one person (Antonia Johnson, Examiner Code F669) who can talk about this claim might call back in a day or two. Usually at the least convenient time, like in the middle of an upper-division physics class, or when Beta was riding her bike from UT to Island Home. So, we’re thinking it’s possible he tried to call — maybe multiple times — but just didn’t leave a message.
Benefit of the doubt seems warranted, since he was very polite about the whole thing and did provide accurate information. Meanwhile, GEICO also called HWTFM at work to get his version of events.
Earlier this week, Beta got a letter from GEICO stating that because they have been unable to contact their customer, and lacking a police report or verification of independent witnesses (evidently, HWTFM is not considered independent; why did they bother him in the first place?), they were dropping the claim.
It took me just one quick phone call to the tire store; the gentleman who answered the phone remembered the accident. It only took another two minutes before he found an employee who had been in the parking lot at the time, and saw the whole thing. So, I called GEICO and left a rather terse message to that effect, and provided the Ms. Johnson with the information when she got around to returning my call.
So, she talked to an independent witness who could verify that the white truck pulled out and hit the side of the black truck. He didn’t know either of the drivers (thus, qualifying him as a truly independent witness), and didn’t write down tag numbers or anything, but gave an accurate description of the vehicles and drivers.
A description which matched, by the way, the cell phone photo that Beta had already e-mailed GEICO. It showed the front of his white truck, and the side of her black truck, with his body partially in the photo as he leaned on the front bumper of his truck.
Still, GEICO says they cannot settle the claim because the independent witness cannot positively confirm the identity of the man in the white truck. The man whose name, address, driver’s licence number, etc. is recorded in his own handwriting on a note in Beta’s possession.
Beta has an appointment with a GEICO adjuster next week, and Ms. Johnson said that if they can speak with their insured before then, the adjuster will be authorized to cut a check. If not… we’re right back where we’ve been for six weeks already.
I do believe that the Tennessee Insurance Commission needs to know about this. And the Better Business Bureau. And probably some other folks in a position to right this wrong.
Meanwhile, if you’re shopping for insurance, caveat emptor: the lizard’s not nearly as helpful as he is on TV.
In this morning’s Oak Ridge Observer, guest columnist Trina Baughn referenced a post from this blog from April 14, 2006, regarding a gentleman’s agreement between the mayor of Oak Ridge (at that time, David Bradshaw) and the Anderson County mayor (at that time, Rex Lynch) about when or if the County planned to supersede the sales tax.
Unfortunately, she only told half the story.
That particular gentleman’s agreement was that the County would not do so for at least five years. Thus, when the financing was planned for the new Oak Ridge High School, the financial model assumed that Oak Ridge would continue to collect its share of the higher sales tax for five years, then that the County would supersede. However, it was prudent to make a contingency plan in the event that the County didn’t hold up their end of the bargain, which indeed, they did not.
That contingency was, if the County superseded the sales tax rate before five years elapsed, that the school system would remit it’s portion of the new dollars from the County share of sales taxes to the City, to go toward bond repayment on the high school. But only until the five year period was up, when the City had assumed they’d lose that money anyway. This too, was a handshake deal — there was never a Board vote, nothing signed.
The schools held up their end of the arrangement, not only through the five years from the initial referendum in 2004, but several years beyond. However, the time is well past due for the City to adhere to the original financial model, which assumed that the County would have superseded the tax rate anyway.
The schools’ attorney has advised that Oak Ridge Schools cease making these payments, and has been in communication with the City. Because attorneys are involved, it would be unwise to go into the detail and links I would otherwise provide. But our Superintenent, our Director of Business Services, and our former School Board Chairman, John Smith, all recall the facts exactly as stated here.
The school system held up our end of the agreement, and then some. To continue making these large payments to the City would put the City at risk of running afoul of the State’s “maintenance of effort” law, and deprive our students of operational funds that the State has designated for the purpose of their education.