Customer Service: AT&T

Most anyone who’s ever asked me about internet service knows my low opinion of Comcast; I’ve been there, done that, and use the t-shirt for a cleaning rag.

For about seven years, I’ve been a DSL customer through Bellsouth (now AT&T).  Service interruptions are almost nonexistent.  Yesterday though, we had a power outage from about 6:50 a.m. until sometime around 9 (judging from the time on the blinking clocks throughout the house), and the lights on my modem had been blinking in an ominous fashion — no internet connection — ever since.

When I got home after 5 yesterday, I called AT&T.  After a brief review of my troubleshooting steps, they issued a service request, and the technician was here before 9:00 this morning.  In contrast, RealtorChick’s last call to Comcast resulted in their scheduling a service call about a week later (she switched to DSL instead, which has been working beautifully).

It took him about 5 minutes to get a new modem, put it in bridge mode, test it, and leave.  That’s good service.

One Response to “Customer Service: AT&T”

  1. on 27 Oct 2007 at 6:58 am girlfriend

    Had DSL but my main problem was overloaded cables. Unable to find a clean cable to connect to gave me poor service. Also, because our cable is not underground, it has a tendency to get water in the cable and cause a lot of interruptions. I prefer DSL but the cable situation in our area has to be addressed.

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