{"id":311,"date":"2007-02-09T14:35:57","date_gmt":"2007-02-09T19:35:57","guid":{"rendered":"http:\/\/www.citizennetmom.com\/?p=311"},"modified":"2007-02-09T14:37:35","modified_gmt":"2007-02-09T19:37:35","slug":"the-rotten-apple","status":"publish","type":"post","link":"http:\/\/www.citizennetmom.com\/?p=311","title":{"rendered":"The Rotten Apple"},"content":{"rendered":"

Beta got an iPod (Gen. 5 video) for Christmas, but within a month, she dropped it. Even though it was in one of those clear plastic cases that’s supposed to protect it, force has to go somewhere<\/em> — the old “for every action there is an equal and opposite reaction” thing.<\/p>\n

\"iPod\"The path of least resistance, of course, is the thumb wheel.<\/p>\n

After searching in vain for any hardware technical manuals on Apple’s website (why not? Dell has them!), I called Apple tech support. I fully explained what happened — that she dropped it and the thumb wheel came partially out — and they kindly offered to overnight a box so I could send it in. It’s under warranty, they explained.<\/p>\n

Well, yes, since she’s only had it a few weeks, it should be. I didn’t expect the warranty to cover accidental damage, but why not? DELL DOES!<\/p>\n

One week later, I get the iPod back from Apple, with a terse form letter stating that the damage was due to “external force.”<\/p>\n

Well DUH<\/strong>! I just hate sorry customer service. I really hate it when someone unnecessarily wastes my time and effort. And I absolutely, positively have no patience with stupid people who don’t listen when I carefully explain a problem, expecting either a solution, or an honest admission of their inability to resolve it.<\/p>\n

Fortunately, there is someone out there who claims to be able to help: iPodMods<\/a>. The estimate they gave me over the phone is about $30 (plus $20 or so for shipping). Still, that’s a whale of a lot better that being faced with buying a new iPod, or living with Beta with no tunes.<\/p>\n

Just remember: Dell offers an idiot-proof warranty. I’ve tested it. They also post their technical manuals, so that when the warranty’s up, you can take the stupid thing apart and fix it yourself. I’ve tested that too.<\/p>\n

Stupid rotten Apple.<\/p>\n","protected":false},"excerpt":{"rendered":"

Beta got an iPod (Gen. 5 video) for Christmas, but within a month, she dropped it. Even though it was in one of those clear plastic cases that’s supposed to protect it, force has to go somewhere — the old … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,9],"tags":[],"class_list":["post-311","post","type-post","status-publish","format-standard","hentry","category-geek","category-pity-party"],"_links":{"self":[{"href":"http:\/\/www.citizennetmom.com\/index.php?rest_route=\/wp\/v2\/posts\/311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.citizennetmom.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.citizennetmom.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.citizennetmom.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.citizennetmom.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=311"}],"version-history":[{"count":0,"href":"http:\/\/www.citizennetmom.com\/index.php?rest_route=\/wp\/v2\/posts\/311\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.citizennetmom.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=311"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.citizennetmom.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=311"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.citizennetmom.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}